RETURN & EXCHANGES
Eligible returns of products purchased on elacid.com may be made by mail or in store. Items must be returned in accordance with the requirements outlined below, within 30 days (10 days in the case of beauty products) from the date of delivery to the Acid return address listed on the return shipping label. Please note, corporate gifts must be returned exclusively to elacid.com.
Returned merchandise must meet the below requirements in order to be accepted for a refund:
- All items must be in original condition with original tags attached. Merchandise that has been worn, used, altered or damaged will not be accepted. For lingerie products, the underwear protection, when provided, must also be intact. No exceptions will be accepted.
- Beauty products may only be returned if unopened and in their original cellophane wrapping within 10 days from the date of delivery.
- Certain items such as jewelry, watches, sunglasses and ready-to-wear are shipped with a return tag attached. Returns on these specific items will only be honored if the label remains intact.
- Made to Order, DIY and personalized items are final sale and cannot be returned.
- Due to the intimate nature of swimwear, tights and lingerie, these products should be tried on wearing your own clothing underneath.
- Items with non-standard dimensions, may require special return instructions. If you would like to return one of these items, please Contact Us.
- Items purchased at a 4 Elements Shop, Spring, or other retailer or distributor cannot be returned to elacid.com. These items may only be returned to the store of the original purchase.
Returns may be made by mail or in store. If returning an online purchase to a store, the store will ship the returned merchandise to the warehouse on your behalf. Items must be returned in accordance with the Online Return Policy requirements within 30 days (10 days in the case of beauty items) from the date of delivery to the Acid return address listed on the return shipping label.
Please follow the return instructions below:
Return by mail:
- Pack the item(s) you wish to return in the original packaging.
- Print and include the invoice received in your shipping confirmation email.
- Note the item(s) you are returning along with the reason for return.
- Attach the enclosed prepaid shipping label to the package and drop it off at a Tipsa location. All returns are shipped via Tipsa Ground. Shipping costs are complimentary. If for any reason you are unable to locate the prepaid label, please Contact Us. Your Tipsa tracking number can be found on the prepaid shipping label. Please make note of this number for your records so you may track the status of your return.
- Once received in the warehouse, returns will be processed within approximately 7-10 business days and credited back to the original form of payment. Online orders placed in store using cash will be credited in the form of a corporate check. A check will be mailed within 5 to 12 business days to the billing address provided at the time of purchase. You will receive an email confirmation when your return has been completed. Please note any shipping charges incurred at the time of purchase are non-refundable.
Acid will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled, or damaged (i) prior to acceptance by Tipsa when utilizing the prepaid label provided by Acid or (ii) in the event that the prepaid label provided by Acid is not used for the return shipment.
Items purchased online may be returned, in accordance with the Online Return Policy requirements, within 30 days (10 days in the case of beauty products) from the date of delivery, to 4 Elements shop. To locate a store, please visit our store locator.
To facilitate your return, please bring a printed version of the digital invoice you received in your shipment confirmation email. Refunds will be submitted once the return has been received and processed at the warehouse.
- Shipping costs will not be subject to refund.
- Made to orders are considered final sale and cannot be cancelled, modified or returned.
- Home Décor items, such as chairs or items with non-standard dimensions, may require special return instructions. Please contact Acid Customer Care.
- Online orders placed in store using cash will be credited in the form of a corporate check once item is shipped and received at the warehouse. A check will be mailed within 5 to 12 business days to the billing address provided at the time of purchase.
- Corporate gifts must be returned exclusively to elacid.com.
- A different return policy may be applicable for in-store purchases (Digital orders online due not apply to the in-store policy).
Please refer to our Online Return Policy for more information.
Merchandise returned by mail to the warehouse will be processed within approximately 7-10 business days from receipt. You will receive an email confirmation when your return has been completed. Refunds will be credited back to the original form of payment. Visa, Mastercard, American Express and Discover prepaid gift cards will be reimbursed to the original card used.
Orders purchased using Affirm are subject to the loan agreement. If your return is processed within 30 days from the shipment date, your loan with Affirm will be canceled before your first payment is due. If your return is processed after the 30-day timeframe, you will be charged for the first loan payment which will then be refunded after the return has been submitted. Any applicable interest paid on your loan for returns received after 30 days will not be refunded. If a down payment was charged, it will be refunded once the return has been received and processed at the warehouse.
Any original shipping charges incurred at the time of purchase are non-refundable.